A ticketing system is the most widespread communication channel that web hosting providers offer to their customers. It’s typically part of the billing account and is the fastest way to resolve a problem that requires a certain amount of time to examine or that has to be forwarded to a sysadmin. In this way, all replies contributed by either party will be kept in the same place in case somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, so you’ll need to sign in and out of no less than two accounts to complete a certain procedure or to get in touch with the hosting company’s customer service staff. In case you want to manage several domains and each one of them is hosted in its very own account, you will need to use even more accounts at the same time. Moreover, it might take substantial time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting is not separate from the hosting account. It’s an indivisible part of our full-featured Hepsia Control Panel and you will be able to access it at any time with only a few clicks of the mouse, without ever signing out of your web hosting account. The ticketing system features a quick-search field, which will help you trace virtually any support ticket that you have already sent, if you need it. On top of that, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to resolve a given problem even before you actually post a ticket. The response time is maximum sixty minutes, which goes to say that you can receive timely assistance at any particular time and if our customer support team recommends that you should do something within your account, you can do it immediately without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you wish to touch base with our customer support staff, you’ll be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of using a totally different tech support platform as you will need to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will allow you to open a new ticket without any hassle and to browse through older tickets using a clever search filter. Moreover, you will be able to read the applicable knowledgebase articles that our system will present you with in accordance with the problem category that you choose for your new ticket. You can perform all the above-mentioned operations without leaving your Control Panel at any time, which goes to say that in case you bump into any issue or have an inquiry, you can touch base with our technicians and fix the particular problem in less than one hour via a single support platform.