A ticketing system is the most widespread communication channel that web hosting providers offer to their customers. It’s typically part of the billing account and is the fastest way to resolve a problem that requires a certain amount of time to examine or that has to be forwarded to a sysadmin. In this way, all replies contributed by either party will be kept in the same place in case somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, so you’ll need to sign in and out of no less than two accounts to complete a certain procedure or to get in touch with the hosting company’s customer service staff. In case you want to manage several domains and each one of them is hosted in its very own account, you will need to use even more accounts at the same time. Moreover, it might take substantial time for the hosting provider to reply to your tickets.