Should you ever encounter a problem with your site and be unable to take care of it yourself, ask the respective web hosting provider’s client support team to help you bring the site back online. A fast solution would be best, but many hosting companies answer within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be quickly sorted out, your site may not work correctly or it may not be reachable at all for a prolonged stretch of time, so you may lose potential customers since it’s extremely unlikely that anybody would eagerly return to a site that is faulty. For this reason, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can answer and assist you in a well-timed manner. If an application update does not proceed as planned or if you erase something incidentally, for instance, the website should be fixed swiftly in order to prevent extended inaccessibility.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reaction time for any customer support ticket that you open or any e-mail that you send is just 60 minutes, even if you contact us on weekends and public holidays. Irrespective of the essence of your question or issue, we will help you straight away and will provide you with the required information to resolve any problem with your websites. The actual reply time typically does not exceed fifteen-twenty minutes, which implies that you can just forget about waiting for hours to get an issue solved or even worse – waiting around one whole day only to receive a response that more information is required whilst nothing is fixed. We will assist you in a well-timed manner because we realize precisely how invaluable time can be in the dynamic online space. The 60-minute response guarantee applies to any technical or billing inquiry that you may have about our Linux shared website hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team members will be at your service at all times and they will answer any support ticket that you post through our hosting Control Panel within sixty minutes max. The response time is guaranteed no matter if you have a generic query in regard to your semi-dedicated server
or you experience some predicament and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24x7x365 to tackle any technical, general or billing issue. If you contact us about anything that’s within our capacity, we will sort it out before we answer, which means that you will not have to wait around for hours or days while the problem remains. In case there is something that you have to do on your end, we’ll provide you with the necessary details – what workable solutions to try, what actions to take, etc.