Find out what hosting providers mean when they say "phone support".
You can find a lot of shared website hosting companies on the market, yet most of them are resellers that have minimal resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company by phone. The type of support that you'll receive through this method of communication will vary based on the provider - a few of them provide experienced telephone support, various others offer basic and customer support only since some issues are more time-consuming and it would be far easier to be resolved via a trouble ticket, especially when the issue has to be escalated. Nonetheless, it is good to know that you can get in touch with your hosting supplier since there are many small-scale issues which can be taken care of effectively and in a timely manner with a call, not mentioning that you're able to get more details about the services before you become a client.
Phone Support in Shared Website Hosting
All our shared website hosting
packages feature phone support fourteen hrs a day even on public holidays, which means that if you do not have an account yet, you are able to call and learn more about our services or whether we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to contact the phone number which is closer to you. If you're an existing customer, we can help you timely with all of the general and billing issues and with various tech matters to save you time and efforts - we are aware of the fact that in some cases it is quicker to consult with a live person and get things done instantly. Of course, some issues simply cannot be resolved over the phone, so in such a case you are able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you when you have any queries about the semi-dedicated server
plans that we provide. Whether you need to learn more about the packages, you have some billing issue or some general issue, you can just give us a call. Although some more complicated troubles could require a ticket to give time to our tech support team to investigate, we will assist you with a range of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we have an international number where you're able to contact us.