The availability of the customer and technical support that a shared website hosting company provides will tell you a lot about the services that they supply too. In case you are allowed to use just e-mails and / or tickets, you have most likely discovered a reseller not the website hosting provider. When this is the case, you will probably have to wait for several days in order to get a problem resolved since your reseller may not be checking their communication regularly or they may need to contact the actual hosting company for extra help. If the provider offers different options for communication with short response time that are available at any moment, they're most likely the top provider, not a reseller. Therefore you'll reap the benefits of well-timed assistance and top-notch support since they'll have instant access to the servers where your account will be created. No matter what the problem - sales or technical, it is always better to have the option to get in touch with your hosting company directly via your favourite way of communication.
24/7 Customer Support in Shared Website Hosting
We provide 24/7 billing, customer and technical support for all of our Linux shared website hosting
. Even if you are not our client yet and you have questions, we can give you a hand promptly and give you the needed info, so as to give you the choice to make the best decision when you acquire a new web hosting account. We are available any time, including weekends and holidays, and we provide you with numerous ways of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have several phone numbers worldwide, so that you're able to call the one that is closer to you. The maximum response time for the email messages and your tickets is one hour. The actual response time is no more than 15-20 minutes, which means that you can forget about waiting for days to get support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive quick assistance, particularly if your web site is not working properly for some reason. Our Linux semi-dedicated hosting
come with 24/7 customer and technical support, thus in case anything comes up, you're able to use several methods to contact us - phone line with a couple of local numbers around the world, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and general issues, which means that if you don't have an account yet, for example, you'll be able to find more details regarding our services, or we can assist you with uncomplicated tech issues. The second two methods are for solely technical problems or anything which is more time-consuming because it is quicker to track the communication between you and our support crew. The guaranteed maximum response time for them is only an hour, the typical one - 15-20 minutes, therefore you won't have to wait for a whole day so as to receive support as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting
, you won't have to wait for more than one hour to receive assistance for any type of situation that you may experience with the server or the software which comes pre-installed with it. We guarantee this short reply time for all support tickets which you open from your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local phone numbers in several countries worldwide as well as a live chat service where we can help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the various methods of communication, so regardless what your question or issue is, there's always someone to help you right away. If you need assistance with third-party software, that you cannot deploy or which gives you troubles, you will be able to take advantage of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you purchase a dedicated server
through our company, you're able to contact us at any time using a number of channels and the maximum time that you'll need to wait for a response is approximately one hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we will help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of basic questions or you would like to learn more about our website hosting solutions before you order, you can use our live chat or you can call one of the local numbers that we have in various countries around the globe. In the event that you need help with third-party software that you cannot set up or run effectively, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.