Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be attended to in maximum one hour after the ticket or email is submitted. If your case requires additional assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge then leave a comment to inform you that more time will be needed for discovering the best solution. If you take advantage of the Admin Services package, all of the server administration services included there will be carried out whenever you prefer.
An Outstanding Help Desk Service
If you need any help with the Website Control Panel or with any of the apps that we’ve preinstalled on the server for you, do get in touch with our client support team at any time via the ticketing system. Besides, should you need assistance administering your server, you can make use of the Admin Services package, that includes OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup disk space, etcetera.
A User–Friendly Help Section
We have equipped the Website Control Panel with an in–depth knowledge base, which includes comprehensive explanations of its features and functionalities. Moreover, we have shot exhaustive video tutorials that will further disclose to you how to perform a given action or solve a regularly encountered issue. All the instructional articles and the tutorial videos are easily accessible from each section of the Website Control Panel via the Videos and Help buttons located in the upper right corner.