Customer Support Channels
A 1–hour Response Guarantee
Giving excellent support on–time is our top priority, so that we support each Linux shared website hosting plan with a one hour ticket resolution warranty. The moment you send a ticket or post an e–mail, our customer help support team will try all they possible can to deliver the most satisfactory answer to your problem and to offer help and advice quickly.
A Top–quality Support Service
Our support service is provided by a group of trained specialists which are able to answer to your issue promptly. You could contact the support team by starting a help support ticket from your Website Control Panel or by sending us an e–mail message. On business days, you may as well contact us on the telephone or use the online chat service.
An Intuitive Help Section
Our Control Panel presents a wide–ranging know–how base that is built into all areas. In each area, you’ll find a Help control key that will load for you a list of step–by–step lessons on how to apply a specific feature or accomplish a specific action. Also, we have prepared course training videos to make sure you get a better idea of the Control Panel’s interface.