Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Warranty

  • Each ticket you post to our client assistance staff will be replied to within up to 1 hour. All basic problems will be solved instantly. Nevertheless, if the service inquiry you have sent calls for aid from a licensed administrator, we will address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Qualified Tech Help Service

  • We will offer you 24/7/365 client assistance through a turbo–fast ticketing application built into your Control Panel. You may email us all the time about any of the applications that come pre–configured on your virtual server, including the selected Linux OS version, the server administration panel and our in–house designed Website Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Website Control Panel that is included at no cost with your VPS gives an incorporated article base. You will find a collection of detailed how to articles and reviews and a group of step–by–step video classes that illustrate all the common site maintenance responsibilities. You can gain access to them by clicking on the Help or Video control keys in the right part of each Control Panel section.